7. Advanced Customer Satisfaction
Epicor CRM, a complete customer relationship management solution for midmarket enterprises, enables you to manage the entire lifecycle of a customer - from generating leads and closing sales, to providing superior support that results in additional business. Epicor CRM provides integrated sales, marketing and customer support functionality that helps organizations acquire, retain and grow profitable, long-term customer relationships.
Business Benefits
- Support for full dedicated lead qualification teams allows sales people to focus on the business of selling – not qualifying
- Support for structured sales methodologies
- Forecasting from opportunities provides more accurate view of potential revenue
- Marketing automation with analysis of results to build more intuitive campaigns
- Management of opt-outs enables compliance with email SPAM laws
- Complete call tracking means customer’s don’t repeat themselves
- Answer customer’s questions quickly and enable cost effective self-service
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