8. Centralized Help Desk
Epicor HelpDesk assists financial services organizations to support technology users. Internal users require help desk support on a daily basis to keep their systems up and running. External users, generally customers using an on-line banking system, face issues of a more transactional nature. For example, a user receives an error message while trying to complete a transfer of funds. While internal users may face a more broad and complex range of software and hardware issues, external users still often need technical assistance to make their on-line banking experience pleasant and efficient.
Business Benefits
- Supports both internal and external users communities from one tool
- Quick and easy service tracking and planning
- Manage assets and warranties to control costs
- Call queues and workflow make it easy to manage priorities
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